Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success.

If that is what you’re looking for, this is your chance to be part of an amazing organization! Alera Group was created by the merging of high-performing, entrepreneurial firms across the country.

Alera Group owns several registered investment advisers. Alera Group’s business model is motivated by the desire to find a better way to serve clients nationally without losing the independent thinking and values of our founding firms.

The Field Service Technician will be primarily responsible for onsite assistance in migrating acquired firms to Alera’s Enterprise IT standard.

Candidates must be organized, energetic, have a strong customer service personality, love nationwide travel, and be well versed and experienced in Windows environments and networking.

RESPONSIBILITIES Travel nationally up to 75% of your time to new offices to install or swap out IT, VoIP & video conferencing equipment.

Document and audit acquired firms’ technology estate. Troubleshoot basic network and IT Systems, including audio / video systems.

Assist with onboarding of acquisitions by providing end-user and systems support. Work closely with other members of the implementation team on new acquisitions.

Interface with vendors and partners to evaluate and implement onsite solutions including structured cabling and other IT systems.

QUALIFICATIONS Associate’s degree or higher, preferably in an IT, CS, or MIS field. Must be willing to travel nationwide as needed.

Have a minimum of 3 years experience as a systems support technician. Experience with networking in a Windows environment, DNS, DHCP, DFS, and other related technologies.

Understand audio / video components in a corporate environment, preferably Zoom Rooms. Extensive experience documenting technology environments.

Have a reliable method of transportation. Ability to be on call and work off-hours, as needed. Ability to communicate effectively with all levels of staff.

Demonstrated problem solving and customer service skills. Ability to lift 50 lbs. of equipment. BENEFITS We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying. #LI-NO1 #LI-Remote #pandoIQAssociate’s degree or higher, preferably in an IT, CS, or MIS field.

Must be willing to travel nationwide as needed. Have a minimum of 3 years experience as a systems support technician. Experience with networking in a Windows environment, DNS, DHCP, DFS, and other related technologies.

Understand audio / video components in a corporate environment, preferably Zoom Rooms. Extensive experience documenting technology environments.

Have a reliable method of transportation. Ability to be on call and work off-hours, as needed. Ability to communicate effectively with all levels of staff.

Demonstrated problem solving and customer service skills. Ability to lift 50 lbs. of equipment.Travel nationally up to 75% of your time to new offices to install or swap out IT, VoIP & video conferencing equipment.

Document and audit acquired firms’ technology estate. Troubleshoot basic network and IT Systems, including audio / video systems.

Assist with onboarding of acquisitions by providing end-user and systems support. Work closely with other members of the implementation team on new acquisitions.

Interface with vendors and partners to evaluate and implement onsite solutions including structured cabling and other IT systems.

Last updated : 2024-05-09